Frequently asked questions

From Feb 2024 if you place your order by 3pm on a working day, you can expect to receive your order within 2 working days.

If there are any exceptions to the above, due for example to a problem with your image or a proof required, we promise to let you know as soon as possible.

We are happy to post directly to your customer's address, and therefore ensure none of our branding or paperwork ever appears in our boxes or packaging. Simply add their delivery details at the checkout stage and we'll sort out the rest.

Our canvas products are extremely robust due to the latex printing & strong frames but all canvas prints are securely packaged within bespoke boxes.

Absolutely. Providing you have provided us with your correct mobile number and email address, you will receive the communications similar to below from Fedex or DPD in real-time from the moment your order is dispatched:

In the unlikely event of a manufacturing fault with your canvas, please advise us within 24 hours of receipt. We require the canvas is returned to us, via a recorded delivery service, so it can be assessed for a repair or refund.

The maximum file size our editor can accept is 20MB. The maximum pixel length of your image must also be below 8191 pixels on each side.

For large files up to 50MB, please use our FTP server. Simply choose 'Send via FTP' in the editor and follow the instructions.

Your work remains your copyright and would never reproduce your image for anything other than your order. Furthermore all images received are deleted periodically from our dedicated server.

We do our upmost to ensure as correct a colour match as possible. Due to the varying quality of computer screens, there may be very slight colour variations. If we feel there is a problem with the colour correctness of your image, we will contact you to discuss.

We offer our classic stretched canvas and also the floating frame canvas for that premium feel. All canvas prints are printed on a 330gsm poly satin canvas. Quality framed prints are being developed and will be added to the website soon.

Cancellations can be only be accepted within 1 hour of receipt of your order due to our prdocution processes, providing your canvas is not already in production.

After you have added your order in the shopping basket, please enter your discount code in the box like the one shown below and press 'Apply'. You will then see the discount automatically deducted from the price.

All of our prices include FREE Courier Shipping (for UK Mainland delivery addresses).

We accept Visa and Mastercard and American Express.

Yes our site is completely secure. We take the security of our site very seriously, and therefore use Stripe to process our payments, which is a trusted fully secure payment merchant.